In these regulations, the following terms shall have the following meanings:
• De Verzuimmakelaar B.V.: the private limited company De Verzuimmakelaar B.V., which provides occupational health and safety services;
• the management: the day-to-day management of De Verzuimmakelaar B.V.;
• the complainant: the person who submits a complaint (a complaint is an expression of dissatisfaction with a proven service, a person, or a product) and/or their authorized representative.